The European Bank for Reconstruction and Development (EBRD) provides support to the Pavlodar Tram Management Company toimprove public transport services in the city by the rehabilitation of the existing tram infrastructure and the acquisition of new trams, introduction of an integrated ticketing system and improved financial and operational management of the Company.

Dornier assisted the company in preparation of the Corporate Development Programto increase its institutional capacity, to reform management of the fleet, including service planning, rolling stock repairs and maintenance, to switch company’s focus towards client-oriented service provision and to create an effective, sustainable company.

Our Services at a glance

• Analysis of the Company’s operations and processes
• Assistance with preparation and implementation of a Public Service Contract (PSC) as well as setting up the PSC supervision system
• Development of a new organisationalstructure of the Company prioritisingservice provision quality and improving accountability of separate departments
• Assessment of opportunities and possibilities for outsourcing of non-core activities
• Enhancement of financial management and accounting system of the Company and introduction of Management Information System (MIS)
• Preparation of a long-term business and marketing plan, including a financial model and long-term investment plan
• Development of performance benchmarking system